Every desi shopping at a fancy mall cringes when a cashier asks if they want a carry-on bag. Knowing that the bag with the company logo on it would cost them a few dollars, the idea of not opting for the paper bag often seems tempting. For one woman, this bag ended up winning her a court case against one of the largest furniture retailers in the world.
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- Who sued the Swedish company?
- What was the problem?
- Where was the outlet located?
- When did it all start?
- Why did the court rule in his favor?
- How much was the compensation?
Who sued the Swedish company?
The woman behind the successful campaign was identified as Sangeetha Bohra, according to PTI.
What was the problem?
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Things got heated at an IKEA store after a woman, like all other customers, arrived at the check-in counter with her basket of selected items from the store and learned that she had been charged an additional fee of 20 rupees for a bag of transportation in billing. worktop.
She was infuriated by this additional charge and decided to take the matter to court. Bohra filed an official complaint with the Bengaluru consumer court and raised the issue that the establishment was charging Rs 20 for a paper bag.
According PTIBohra asked the establishment’s staff after being charged the surcharge. Angered by the practice, she argued that charging an additional price was an unfair trade practice. She also reportedly mentioned that she was not informed of the additional charge prior to purchase.
Where was the outlet located?
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The story was set at the Nagasandra branch of IKEA in Bengaluru.
When did it all start?
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It all started on October 6, 2022, when Bohra was charged for a bag at an IKEA store after having purchased some products at the outlet.
Why did the court rule in his favor?
The same month the incident occurred, Bohra approached the Consumer Commission. To cement her case, the woman claimed that charging for the bag was a “deficiency in service and an unfair business practice.”
The commission agreed that the charge “amounts to an unfair trade practice.” The Additional District Consumer Disputes Redressal Commission, Shanthinagar, Bengaluru, in its ruling said: “We are shocked to observe the kind of service provided by these big shopping malls/showrooms…the opposite party committed deficiencies in the unfair service and business practices and the The plaintiff is obliged to be compensated.”
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However, IKEA maintained that “it does not make any sale of products that have hidden charges or hide information from its consumers or engage in practices that could be considered a breach of trust or an unfair commercial practice.”
He reiterated that no charges were intentionally hidden: “Information regarding all of your products, including the paper bag, is displayed visibly in various aisles of your store and is not automatically or suspiciously added to buyers at the time of purchase.” The Billing”.
The court ruled in favor of Bohra and added: “If a consumer wants to buy, say, about 15 (items) in different stores, we cannot expect him to take 15 bags from home for the same…”
How much was the compensation?
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The Bengaluru Court ordered IKEA to comply with its judgment within 30 days from the date of receipt of the purchase. The company was liable to pay a sum of Rs 20 with interest, Rs 1,000 as damages and Rs 2,000 as legal expenses.
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Source: vtt.edu.vn