In a shocking incident caught on CCTV in the UK, a customer tried to trick a restaurant owner by putting hair in his food to get a free meal.
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- Where did this happen?
- Following a disturbing complaint from a customer alleging a hair in their food, Tom Croft, 32, felt obliged to refund the fraudulent diner for the roast dinner.
- How did the restaurant discover the cocky trick?
- How did the restaurant react?
Where did this happen?
The deceptive plan unfolded at the Observatory, a well-known restaurant in Blackburn, England. The restaurant owner, however, thwarted the attempt to sabotage his business.
Following a disturbing complaint from a customer alleging a hair in their food, Tom Croft, 32, felt obliged to refund the fraudulent diner for the roast dinner.
How did the restaurant discover the cocky trick?
Croft reviewed CCTV footage, concerned about hygiene practices, only to discover the customer had orchestrated a hair-pulling charade to fool staff.
The video shows the customer conspiring with an accomplice, then boldly tearing off a lock of hair and placing it on her nearly finished plate.
Croft said: “I was disgusted and furious. Nothing like this had ever happened before.”
How did the restaurant react?
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Disheartened by the incident, he expressed concern that the restaurant’s reputation could have suffered irreparable damage without the timely discovery of the CCTV footage.
Croft expressed disbelief at the audacious ploy, telling Southwest News Service:
“There are people who are willing to put a company’s reputation and staff’s jobs at risk for a $15.88 meal.”
He also acknowledged the potential repercussions for his kitchen equipment, mentioning:
“The kitchen team might have thought it was their fault when they had done nothing wrong.”
The pub boss, proud of his establishment’s customer service, impeccable reputation and commitment to cleanliness standards, highlighted:
“We have a five-star food hygiene rating and comply with all food safety guidelines. People don’t want to eat in places where hair is found in the food.”
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Source: vtt.edu.vn