A speech generator is a platform that can recognize and synthesize speech, as well as carry out dialogue following predefined scenarios. Such abilities allow artificial intelligence to perform many routine tasks that typically fall on the shoulders of secretaries, call center operators, administrators, or other employees. For example, you can sort calls by topic, schedule an appointment, remind you of scheduled meetings, and talk about promotions.
If the voice robot fails to solve the problem on its own, it will connect the operator to the conversation, so situations where the customer’s problem remains unresolved are practically excluded. In this review, we will look at why you need programs like Dasha.AI for business, as well as how they help in various business areas.
Three types of companies that need chatbots
At the moment, there are practically no areas where the introduction of AI software would not be useful. Here is a list of 3 areas where the use of chatbots will be most useful.
Dealers
Unlike an ordinary call center employee, artificial intelligence can make several hundred calls simultaneously, which means it will cope with the task much faster. You can choose not to expand staff if the number of required phone conversations increases. You don’t have to worry about keeping records: the solution automatically enters the conversation data into reports that can be viewed directly in the platform, received as a document in the mail, or integrated into CRM.
Medical centers
In medical centers, the voice bot can answer calls when the administrator is already talking to another patient. In addition, the voice solution can work in the evening and at night, which means that recording can be done throughout the day. Such a service will be appreciated by especially busy clients. In addition, AI can remind patients of appointments, confirm visits, and talk about special offers.
online stores
The main tasks for which a voice solution for online stores is needed:
- Base reactivation. The solution will contact those who have not visited the store page for a long time and offer them something to buy;
- Abandoned cart reminder. If the buyer has added goods but has not completed the purchase, the solution will call them and offer to pay for the order.
With the help of these functions, it will be possible to increase the percentage of sales: a report on all returning customers and completed purchases will be stored in the systems of the company in which the platform is integrated, sent by mail or uploaded in CRM. . The platform can also be used to inform the target audience about promotions and special offers via autodial and SMS messaging.
summarizing
Developing your own voice solution is neither an easy nor an expensive task. It is better to choose a ready-made platform from a trusted provider; no additional skills or knowledge are required to configure the solution. After that, the bot will help automate routine processes.
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Categories: Technology
Source: vtt.edu.vn