Email has become a vital tool for business communication in the current digital age. It allows for quick and efficient information exchanges, but there’s a hidden cost: the time staff members spend creating, sending and monitoring emails.
Understanding these trends could help companies improve their communication strategy, since the average employee spends a considerable portion of their workweek on email-related tasks.
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- What do respondents find challenging when using email?
- What did the study reveal?
- How long does it take an employee to compose an email?
What do respondents find challenging when using email?
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- Important emails can end up in spam or trash.
- It’s easy for irrelevant emails to fill up your inbox and it’s easy to misinterpret the tone.
- There is a demand to maintain a “formal” atmosphere.
- You cannot unsubscribe from email chains.
- You did not receive copies of emails or threads with important information, making it difficult to obtain relevant information. It takes too long to receive a response.
- It is challenging to send attachments across different platforms.
- Unmanageable email inbox
What did the study reveal?
According to a recent survey of 8,000 small business employees (evenly distributed between Americans and Britons), they compose an average of 112 emails each week, taking a little more than five and a half minutes per email, according to the New York Post.
However, according to a survey of small business employees, only 36% of the time believe that their recipients correctly read and understand their emails.
This may help explain why respondents reported that it is typical for their queries to go unanswered (62%), to be called by the wrong name (51%), or to be asked again after they have answered (49%). when they receive email responses.
Respondents stated that they are also guilty of not reading emails in their entirety; More than half (57%) said they wouldn’t bother reading an email that was “too long” – eight or more sentences.
Credit: SWN
As a result, eight times a day on average, small business employees discard or don’t read emails based simply on the subject line.
Employees suffer from this: 45% have missed something because they didn’t read a crucial email, including deadlines, meetings, and other events.
The survey, commissioned by Slack and conducted by OnePoll, examined alternative workplace communication tools that small business employees would prefer to see instead of email.
Most generations (59% of Gen Z, 60% of millennials, and 52% of Gen X respondents) agree that menial tasks, like writing emails, are a burden at work for more than half (57%) of those surveyed.
Respondents identified the top three menial jobs as filtering out irrelevant emails (51%), answering emails (47%), and finding internal information they need for my position (38%) when asked if menial tasks make it harder for them to achieve their goals. goals. its function.
How long does it take an employee to compose an email?
Credit: SWN
According to recent research, the typical employee spends 10 hours and 47 minutes each week composing emails that few recipients actually read.
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Source: vtt.edu.vn