Microsoft Support Diagnostic Tool is a tool on Windows 10/8, Windows 7 and Windows Server 2008 R2. It is used by Microsoft Support to help identify Windows problems. When you contact Microsoft for help, support executives will provide you with a passkey. Just open the Microsoft Support Diagnostic Tool and enter the passkey.
To run the Microsoft Support Diagnostic Tool, click on the Start menu and type ‘msdt’ in the search box, press ‘Enter’. Once you have entered the passkey, the tool will be activated and then follow the instructions provided on the screen.
To identify your information, you will be provided with an incident number that you must enter into the tool. You may also need to download some additional tools and answer some questions. Once the tool completes the process, it will save the results. You can send the results to Microsoft for further processing. Microsoft Support uses this information to further analyze and obtain the best solution for the problems you are facing with the version of Windows you have. They can also use the information to perform common troubleshooting tasks.
Running the Microsoft Support Diagnostic Tool does not require an Internet connection. This can be done through a package produced on a computer that has an Internet connection. This package is called an offline package and it will be executed on the target computer. It will then generate a CAB file with diagnostic information that will be routed to Microsoft support. You can also refer to Microsoft product support reports that facilitate the collection of critical system and log information that is used to troubleshoot support-related issues.
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