The Airports Company SA (Acsa) baggage sorting device at Johannesburg’s OR Tambo airport malfunctioned on Friday, causing what FlySafair has called “an operational disaster”. As a result, many travelers arrived home without their suitcases during the busiest holiday season. Kirby Gordon, the airline’s lead marketing director, said: “It has been an absolute nightmare reuniting approximately three thousand of our passengers with their luggage.” This despite us postponing our flights in an attempt to load as many suitcases as possible. “.
O Tambo Baggage Claim
According to Gordon, each Johannesburg-based airline government was present at the airport on Saturday, “trying to locate the suitcases themselves and prevent them from being stolen.” “We had technical problems with our baggage sorting system within the domestic terminal,” Acsa wrote in a comment posted on X on Friday. As a result, some passenger bags were left in the back, but plans had been made with the relevant airlines to ensure the bags reached their owners on time. Since then, the difficulties have been constant and the baggage sorting device works correctly.
Lerato Seheri of Parkview, along with her mother and children, took a flight on Friday from OR Tambo to Durban, where they boarded the MSC Splendida for a five-night voyage to the Portuguese island and Pomene. After 3 hours, MSc Cruises decided to delay the ship’s departure in order to bring back the fifty passengers whose luggage had not arrived on their flight from Johannesburg. However, when the ship left at 9 pm, more than 40 passengers, including Seheri and her family, were inadvertently traveling in the microlight. According to MSC Cruises CEO Ross Volk, the Splendida crew did everything possible to help the affected passengers, who protected themselves by providing loose laundry service.
Volk claimed that various repercussions of the chaos within baggage sorting included MSC being forced to pay an additional R500,000 in port fees due to delayed delivery departure. LIFT Airline CEO Jonathan Ayache said the malfunction of Acsa’s baggage sorting machine at ORT on Friday greatly hampered the airline’s operations during a period of high travel demand and added unnecessary pressure on its customers. . Gordon said that to reduce the consequences of the disruption, ground agencies had to hire additional employees and book time outside the regulation, and airlines had to pay excessive courier charges to deliver bags to passengers.
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Source: vtt.edu.vn