The Singapore restaurant accused of overcharging a cranky customer last month said it was “deeply upset” by the viral allegations against it and released security footage to refute the alleged seafood scam on Wednesday.
Restaurant operator Paradise Group posted screenshots of images showing a waiter pointing to its menu and apparently explaining the price to tourist Junko Shinba and her tour group, and bringing out the live crab for them to look at before preparing it.
“Seafood Paradise staff twice communicated to customers that the price of Alaskan king crab was the same as Scottish snow crab, while pointing to the menu,” Paradise Group wrote in a lengthy Facebook post.
“The price of Scottish snow crab was clearly indicated on the menu as $26.80 per 100g. Staff also informed customers that the total weight of the Alaskan king crab was 3.5kg.
“To avoid any misunderstanding, they even brought all the live Alaskan king crab to the table before preparation. Customers were seen taking photos and even selfies with the live Alaskan king crab.”
Shinba had claimed that his waiter at Seafood Paradise told him that the special Alaskan king crab dish cost around $30, but he was later surprised to discover that the charge was “per 100 grams.”
Tourists took selfies with an 8lb Alaskan king crab before claiming they were overcharged by almost $700 at a Singapore restaurant, footage shows. Facebook/Paradise Group
When the bill arrived, Shinba and his tour group called the police after seeing them being charged $938 in Singapore dollars (just under $700 US) for the £7.7 delicacy.
Shinba, 50, had told AsiaOne that its large beak had left her “speechless” and claimed that “none of us were informed that the whole crab would be cooked just for us.”
The plate was so big that his group of four couldn’t even finish it, he said.
Customers claimed their waiter said the special Alaskan king crab dish was around $30, but they were surprised to find out the price was “per 100 grams.” Facebook/Paradise Group
Paradise Group said it posted the images because it was “deeply disturbed by the inaccurate claims made by this group of customers, apparently intended to tarnish the reputation of our restaurant.”
After Shinba called the police and the Singapore Tourism Board, the restaurant group said it even deducted $107 from the $1,322 bill (equivalent to about $970) out of “goodwill.”
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Source: vtt.edu.vn