Pho-gedaboutit!
A Vietnamese restaurant in California was outraged when a customer shared a photo of a receipt that appeared to include an automatic 18% service charge “for groups of one or more.”
“I’ve seen restaurants include tips when it’s a large party, but never for groups of 1!” Annoyed customer and Reddit user TRTL2k posted in the site’s “slightly infuriating” thread.
Their meal, supposedly eaten at Pho Ha Noi in Cupertino, had a subtotal of $49.50, but ended up at a frustrating $62.93, thanks to the fee ($8.91) plus sales tax ($4, 52), according to a published image of the receipt.
Calls made by The Post to Pho Ha Noi were not immediately returned.
Many on Reddit also opposed the protocol amid growing backlash over similar phenomena, including “blame tilting” on tablet screens.
“As far as I’m concerned, that’s the advice,” one user wrote about the service charge.
A California restaurant is facing backlash after a customer shared a photo of a receipt that included an 18% automatic service charge “for groups of one person or more.” u/TRTL2k /reddit
Pho Ha Noi is located in Cupertino, California.Google Maps
“Fuck that then. Another place where I wouldn’t need to go out to eat,” added another.
“There’s no better way to say ‘we definitely don’t pay our workers enough,’” a third commented on the seemingly new way to label tips.
It is also becoming increasingly common for restaurants to add extraneous charges, usually called a “wellness fee,” “cooking appreciation fee,” or “living wage fee,” which restaurants say go to customers. workers.
Upper West Sider Anna Nikkinen was stunned to see a $15 fee appear on a recent bill while dining at trendy Italian restaurant Mother Wolf in Los Angeles.
“It’s kind of crazy because it’s not like the food and drinks are cheaper, and we’re still paying employee benefits,” he previously told The Post.
Many in the recent Reddit thread also questioned why restaurants (almost all of which have been through the turmoil of inflation and supply shortages since COVID) don’t simply raise their prices instead of implementing such a charge.
“I’ve seen restaurants include tips when it’s a large party, but never for groups of 1!” wrote the irritated patron.u/TRTL2k /reddit
“Every two months, we’ll have a guest who wants to talk to a manager to understand why we do that instead of raising our prices,” Romain Turpault, owner of New Haven, Connecticut’s upscale restaurant Union League Cafe, previously told The Post about how to add a 4% kitchen appreciation fee after the pandemic.
“For me, at the end of the day, it’s exactly the same. Only we show why the price has really increased.”
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Source: vtt.edu.vn