Andy Markus, AT&T’s chief data officer, wrote in a blog post Tuesday that the company had worked with Microsoft, a large OpenAI partner, to make the tool secure.
Concerns have been raised that coders could lose out as generative AI grows rapidly, but AT&T says its tool is being used to help its coders and software creators with their work and to translate customer and employee documentation.
AT&T is also investigating use cases like updating old software code, helping workers find answers to some HR questions, and streamlining some of its customer services.
Markus wrote in the blog post: “We are very optimistic about the present and the future of AI.” “We believe it will help companies better serve their customers, make possible new products and services that didn’t exist before, and make our employees more productive and creative.”
According to the blog post, AT&T and Microsoft collaborated to make sure the app was secure for corporate data, which had been a concern for companies with ChatGPT. According to the blog post, Ask AT&T has been “pressure tested for leaks” to ensure that sensitive information does not leak into the public sphere.
After the launch of ChatGPT caused a whirlwind of enthusiasm among investors, companies have been carefully integrating AI technology into their workflows. However, AI-powered technologies are not without their flaws, and several companies have experienced problems after integrating them too early into daily operations.
In the blog post, AT&T stated that generative AI tools are “not magic or foolproof” and that it is ultimately the responsibility of staff to ensure that the tool’s output is “accurate and appropriate.”
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Categories: Technology
Source: vtt.edu.vn