It was a failed flight.
A New Zealand couple is demanding a refund after spending a 13-hour flight trapped next to a drooling, farting and whining dog.
Gill and Warren Press said their Singapore Airlines flight from Paris, which they paid extra for premium economy seats, was ruined by the loud, gassy emotional service dog.
“I heard this noise, a loud snorting sound,” Gill told New Zealand’s Stuff, adding that she originally thought it was coming from her husband’s phone before realizing it was the labored breathing of a dog.
“I said, ‘I’m not going to have this sitting next to us the whole trip.’”
The couple said they overheard the owner tell another passenger that the stocky pup eased his anxiety, however, they insisted the dog appeared to be distressed and struggling alone with the distress.
When they raised their concerns with a flight attendant, upset travelers said the flight attendant offered to move their seats to the only available seats left: in the back row of economy class.
The Presses decided it wasn’t worth giving up the luxury seats they had splurged on during the long trip to their layover in Singapore.
But their patience reached its limit halfway through the 13-hour trip, when they could no longer ignore a certain smell.
The canine had begun farting as it got closer and closer to their personal space, the couple said.
The emotional service dog drooled on Warren Press’s leg and farted throughout the flight, the couple said.
“[The owner] “We couldn’t have the dog in the hallway because they couldn’t get the strollers through, so he had to come closer, which meant his head was under my husband’s feet,” Gill said.
“My husband was in shorts and the dog’s saliva was hitting his leg.”
Finally, the Presses decided they couldn’t take it anymore and accepted the flight attendant’s subsequent offer to place them in the front row of the economy cabin that had been reserved for staff.
The attendant promised that she would file a report of the incident and that the airline would contact him.
The couple was traveling on a 13-hour Singapore Airlines flight from Paris to their stopover in Singapore.REUTERS
However, the couple claim that Singapore Airlines did not contact them until they started bothering their customer service team.
Ultimately, the Presses were offered a $125 gift voucher for the airline’s KrisShop website, which was later increased to a $200 travel voucher for each of them.
But the couple rejected both, saying neither made up the difference in value between their expensive premium economy seats and the economy seats they moved to.
They are now demanding that Singapore Airlines provide a full refund for the leg of the trip.
The couple said they are also unhappy because the airline did not notify them in advance that the animal would be on board.
“We didn’t get the experience we paid for,” they said.
A Singapore Airlines spokesperson told Suff they would continue to communicate with the press about their complaints and reiterated their apologies for the inconvenience.
“Singapore Airlines endeavors to notify customers who may be seated next to a service dog before boarding the flight,” the airline said in a statement.
“We sincerely apologize that this did not occur in this case and we will work with our airport teams to ensure this error does not occur in the future.”
Categories: Trending
Source: vtt.edu.vn