It was a lose-lose situation.
A Florida teenager traveling alone on Frontier Airlines from Tampa to Cleveland “mistakenly boarded a different flight” and ended up in Puerto Rico.
Logan Lose, 16, said goodbye to his family at Tampa International Airport on Dec. 22 and headed out on his first solo flight to visit his mother in Ohio for the holidays, WFLA reported.
The teenager saw other passengers boarding and got in line, but the flight to Cleveland and another to San Juan departed from the same gate, and the one to the Caribbean island took off first, Frontier representative Jennifer de la Cruz told half.
Lose “mistakenly boarded a different flight to San Juan,” he said.
“He was able to board as a result of an error on the part of the boarding agent,” de la Cruz told WFLA. “He was immediately flown back to Tampa on the same plane and accommodated on a flight to Cleveland the next day.”
“Frontier has extended its sincerest apologies to the family for the mistake,” he added.
Logan Lose, a 16-year-old from Florida, thought he was boarding a Frontier Airlines flight from Tampa to Cleveland, but ended up in Puerto Rico. family brochure
Logan’s father, Ryan Lose, told CNN it was the first solo flight for the teen, who suffers from flying anxiety.
He said he and his current wife, Krista, told Logan how to get to the door around 8 p.m.
“He went there and asked the lady if the flight was boarding, and she said, ‘Yes,’ and they also checked her bag to make sure it fit,” Lose told the news outlet.
“But Logan said they never scanned his ticket. “Logan said they just looked at him and said, ‘Yeah, you’re on the right flight,’ and then he boarded,” he said.
“If they had scanned his boarding pass, they would have known my son was on the wrong plane,” Lose added.
The teen’s father said Frontier initially denied that Logan was on the wrong plane. Anadolu Agency via Getty Images
He said the family realized something was wrong when Logan’s mother called around 8:30 p.m. to say her son had boarded, and they realized he had gotten on the plane too early.
“That’s when my 9-year-old son looked up the flight status and realized that a flight to Puerto Rico had just taken off from the same gate that the Logan flight was taking off from in Ohio,” Lose told CNN.
He said they called the airline around 8:40 p.m. to say Logan was on the wrong flight.
Around 10:15 p.m., Frontier called to confirm that the teen was indeed on the flight to Puerto Rico and that they would inform the pilot about the mix-up.
When the flight landed in Puerto Rico, Logan frantically texted his family.
“I could feel the fear in the text messages. I could feel how scared he was,” Lose told NBC News. “My heart sank at that moment because there was nothing I could do.”
Frontier offered the family a $200 voucher for the mix-up. Anadolu via Getty Images
He said his son texted him: “Please help me. I’m so scared. They told me it was Ohio,” CBS News reported.
Lose said his son returned to Tampa around 3:30 a.m. and took a flight to Cleveland at 7:45 a.m.
“This whole ordeal has been stressful for everyone,” Lose told CNN.
He said Frontier initially denied that Logan was on the wrong plane.
“They kept downplaying it, saying, ‘No, that’s not possible.’ That can’t happen,’” Lose told WFLA.
Lose said the $200 voucher Frontier offered was not enough for the stress involved in the incident.
“I was offered a bonus for an airline that just lost my son,” he told the outlet. “I want responsibility. “These airlines are not being held accountable.”
“And when they finally realized their mistake and said it looked like Logan had gotten on the other plane, they just said, ‘Oh, I’m sorry,’ and that was it,” he said.
De la Cruz said Frontier allows passengers 15 and older to fly alone and that the airline does not have an “unaccompanied minor program” that accompanies young travelers.
In a separate incident last week, a 6-year-old boy flying on Spirit Airlines from Philadelphia to Fort Myers, Florida, was mistakenly placed on a plane bound for Orlando.
The airline said the gate agent responsible no longer worked for the company.
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Source: vtt.edu.vn