IRCTC responds to cockroach found in Vande Bharat food

Passengers of the Vande Bharat Express were alarmed by a disturbing discovery when a gentleman discovered a cockroach in his food.

This incident, which raised concerns over food safety norms, prompted a swift reaction from the Indian Railways Catering and Tourism Corporation (IRCTC). The IRCTC quickly apologized to the affected passenger for the worrying incident.

Additionally, they announced a substantial penalty for the responsible service provider. This disturbing event underlines the importance of implementing rigorous hygiene protocols and maintaining strict quality control in the provision of catering services on trains.

Call on the authorities to take the necessary measures to ensure the safety and satisfaction of passengers.

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What happened on the Vande Bharat train?

Man finds cockroach in Vande Bharat Express Meal IRCTC apologizes
Unfortunately, a cockroach was found in a meal on the Vande Bharat Express | Image: X

A traveler traveling from Rani Kamlapati to Jabalpur aboard the Vande Bharat Express on February 1 was “traumatized” when he discovered a dead cockroach in his food.

Disembarking at Jabalpur railway station, he quickly lodged an official complaint with West Central Railway.

Two days after the incident, the individual went to platform X to share his experience. Responding to the tweet, IRCTC acknowledged the complaint and apologized to the affected passenger.

“During my journey on February 1, 2024, on train number 20173 from Rani Kamlapati to Jabalpur (Vande Bharat Express), I was deeply disturbed to find a dead cockroach inside the food packet provided to me,” said Dr. Shubhendu Keshari while sharing Multiple images on X platform.

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Man finds cockroach in Vande Bharat Express Meal IRCTC apologizes
Unfortunately, a cockroach was found in a meal on the Vande Bharat Express | Image: X

The opening image shows the formal complaint filed by Dr. Keshari with West Central Railway – Jabalpur, where he mentioned his traveling companion Rajesh Shrivastava as a witness.

Later images reveal the presence of the deceased cockroach inside the non-vegetarian thali he had ordered.

After the tweet gained a lot of attention, IRCTC apologized to the passenger and said, “Sir, we sincerely apologize for your experience. The matter is being considered seriously and a hefty fine has been imposed by the service provider concerned. Additionally , supervision at the source has been strengthened.”

Where can you see the image?

You can see the image in X posted by @iamdrkeshari.

I was traveling on 01/02/2024 train no. 20173 RKMP to JBP (Vande Bharat Exp) I was traumatized to see dead COCKROACHES in the food packet given to me.@Narendra Modi @AshwiniVaishnaw @drmjabalpur @wc_railway @Central_Railway @RailMinIndia @IRCTCoficial @fssaiindia @MOFPI_GOI pic.twitter.com/YILLixgLzj

– डाॅ. शुभेन्दु केशरी ⚕️👨‍⚕️ (@iamdrkeshari) February 2, 2024

How did the Internet react?

Since the tweet was shared on February 3, it has garnered more than 34,600 views, steadily increasing. The post has received numerous likes and comments, indicating significant public engagement and interest in the matter.

Man finds cockroach in Vande Bharat Express Meal IRCTC apologizes
Internet reacts to cockroach found in man’s food on Vande Bharat train | Image: X

Man finds cockroach in Vande Bharat Express Meal IRCTC apologizes
Internet reacts to cockroach found in man’s food on Vande Bharat train | Image: X

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Source: vtt.edu.vn

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