Flying business class can be an extraordinary experience. Compared to economy class, business class offers more comfort, amenities and services, making your trip more pleasant and convenient.
But what would you do if it wasn’t what you expected? A man had a similar experience and decided to sue the airlines. This is what happened:
A man sued Emirates Airlines for misleading advertising
Business class flights are an expensive privilege that not everyone can afford. There is a specific type of air travel for business travelers. People who buy such tickets anticipate excellent service and comfort without any hassle or worry.
However, a man from Australia recently decided to sue a major airline, saying its $2,155 (Rs 1.7 lakh) business class seat was “disgusting” and “dirty.”
Brodie Chapman, owner of a wholesale energy company, travels with the aforementioned airline up to 20 times a year. However, he was furious about his recent flying experience with the airlines.
The 20-year-old said the flight experience was a “brand misrepresentation”, claiming he was promised “luxury” but did not receive it while flying from Oslo to Dubai on March 28. Chapman complained that his seats were dirty and that socks were stuck to the side of his chair, that he didn’t recline properly.
“They advertise this fancy product, the 777 or the A380, and this plane that I got on was absolutely disgusting. The seats were dirty, there were socks stuck to the side of my chair, it wouldn’t recline properly, one of the screens didn’t work, there were stains on the seat,” Chapman told the Daily Mail.
The airline compensated him with 20k air miles
The man claimed he was transferred to a customer service team who awarded him 20,000 Skyward Miles after filing a complaint with the airlines. The Perth native is now reportedly suing the airlines in a UK court for “misleading advertising”.
Following the lawsuit, Emirates issued a statement to news.com.au, saying: “Emirates stands behind its high-quality products and services, and we are currently implementing a multi-million dollar modernization program on our Airbus A380 and Boeing 777 aircraft, as part of our commitment to ensure that customers ‘fly better’ for years to come.”
The airline responded: “We also indicate on our website that products and services may differ on actual flights depending on routes and aircraft configuration, and that operational restrictions may cause last-minute changes to the aircraft used on planned flights. “.
“Our Customer Affairs and Service Audit team takes all feedback very seriously and has been handling this case diligently. Since then, the team has been in contact with the customer, however, as this case is pending litigation, we will not offer any further comment,” the statement added.
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