In the world of dining out, the experience of savoring delicious cuisine often extends beyond the plate, encompassing the ambiance, service, and overall enjoyment.
Yet a rising tide of frustration has been brewing among customers as an unexpected and somewhat perplexing trend gains traction: restaurants’ imposition of additional charges.
A British tourist got mad when a restaurant in Italy made him pay more money just to cut his sandwich in half.
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This happened at Bar Pace in Gera Lario, at the top of Lake Como. The tourist had ordered a sandwich with no meat and some fries.
He wanted to share the sandwich with his friend but didn’t tell them to cut it in half. When they finished eating, he asked for the bill and was surprised to see an extra charge he didn’t expect.
The restaurant added 2 Euros (Rs. 180) to the bill for cutting the sandwich in half.
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Even though he didn’t say anything at the restaurant, he put a picture of the bill on TripAdvisor and wrote a bad review. He gave the restaurant only one star and said his experience was “unbelievable but true.”
”There were two of us, and we asked for a toasted sandwich to share at the table. We have to pay because the toast was cut in half,” he wrote on the review site.
The owner of the café explained that extra things you ask for can make the cost go up.
”Additional requests have a cost. We had to use two plates instead of one, and the time to wash them was doubled. Then we had to use two placemats. It wasn’t a simple toasted sandwich; French fries were inside. It took us time to cut it in two,” owner Cristina Bianchi told Italian newspaper La Repubblica.
She said the customer didn’t say anything about it then, and if he had, they would have taken off the extra charge.
Because the news about the charge spread everywhere, TripAdvisor stopped people from leaving reviews for that restaurant.
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Source: vtt.edu.vn