After being charged with a false alarm ticket, a woman’s hotel stay was unexpectedly reduced by $1,400.
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- Who was charged a surprising amount to use the hair dryer?
- What really happened?
- When did you discover the extra charge?
- How did she react to this mishap?
Who was charged a surprising amount to use the hair dryer?
Kelly (who did not want her real name published) paid $240 (about Rs 16,000) for one night at the Novotel Perth Langley in Perth, Australia. She was in town last Saturday for a concert.
What really happened?
Kelly styled her hair with her Dyson dryer while getting ready. Surprisingly, while she was drying her hair, the hotel’s fire alarm went off and a fire squad immediately arrived at her room. According to Perth Now, emergency services determined that the alarm was set off by Kelly’s expensive hair dryer and then left.
When did you discover the extra charge?
Kelly checked out of the hotel the next day, but three days later he discovered that Novotel had deducted $1,400 (approximately Rs 1,10,000) from his bank account. When she asked about the high price, she was informed that it was a fine for a false fire alarm.
PerthNow
Interestingly, the Department of Fire and Emergency Services (DFES) false alarm fine is $1,337, and the hotel was charging Kelly $63 more than that. Kelly then spent an entire day contacting and emailing the hotel to get the money back from her.
How did she react to this mishap?
Kelly contacted Perth Now about the unfairness of the extra price, saying: “They didn’t send any emails, I called the hotel and the receptionist said it was in their terms and conditions.” “Will they charge you for burning your toast if you’re at a buffet and the alarm goes off?” Fortunately, Kelly received a refund after a protracted battle with the motel.
A false fire alarm, according to the DFES, occurs “when the DFES is alerted to respond to a premises in response to an alarm where there is no fire.” According to Perth Now, the false alarm penalty was implemented in 2015 after false fire alarms cost the department $8 million. The first three false alarms of a property are not pursued, but the fourth false alert of the year is.
The owner is responsible for the fire alarm system and detectors, and fines are issued on his or her behalf. However, as Kelly discovered, landlords often collect the fine from the third party.
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Source: vtt.edu.vn